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Privacy Policy

Protecting your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within the framework of our website.

1. Controller

Hotel Lukas
Kaiweg 3
A-6533 Fiss / Tyrol
Austria

Tel.: +43 (0) [insert phone number]
E-Mail: info@hotel-lukas.at
Web: www.hotel-lukas.at

2. Collection and Processing of Personal Data

We process personal data that you provide to us by entering it on our website, by e-mail, or by telephone (e.g. name, address, contact details, booking information).

3. Purposes of Data Processing

Your data is processed for the following purposes:

  • Processing inquiries and bookings

  • Fulfilment of contractual obligations

  • Accounting and administration

  • Compliance with legal obligations

  • Sending information about our hotel (e.g. offers, newsletters – only with your consent)

4. Legal Basis

Data processing is carried out on the basis of the statutory provisions of Art. 6 GDPR:

  • Performance of a contract (Art. 6 (1) (b))

  • Legal obligation (Art. 6 (1) (c))

  • Consent (Art. 6 (1) (a))

  • Legitimate interests (Art. 6 (1) (f))

5. Disclosure of Data

Your data will only be passed on if this is necessary for the fulfilment of the contract (e.g. to payment service providers, booking systems) or if we are legally obliged to do so.

6. Cookies

Our website uses cookies to improve user-friendliness. Cookies are small text files stored on your device. You can disable this in your browser, but the functionality of the website may be limited.

7. Web Analytics [OPTIONAL]

If you use Google Analytics or similar services:
Our website uses Google Analytics, a web analytics service of Google Inc. Cookies are used that enable an analysis of the use of the website. The information generated is transferred to a Google server in the USA and stored there. Your IP address will be recorded, but immediately anonymised, so that only a rough localisation is possible.
👉 If not used, please delete this section.

8. Newsletter [OPTIONAL]

If you subscribe to our newsletter, we will store your e-mail address and any data you provide voluntarily. You can unsubscribe at any time.

9. Storage Period

We store your data only as long as is necessary for the fulfilment of the contract and in accordance with legal retention obligations.

10. Your Rights

You have the right at any time to request information, rectification, deletion, restriction, data portability, and to object to the processing of your data.
If you believe that the processing of your data violates data protection law, you can lodge a complaint with us or with the Austrian Data Protection Authority (www.dsb.gv.at).

11. Contact

If you have any questions about the processing of your data, please contact:

Hotel Lukas
Kaiweg 3
A-6533 Fiss / Tyrol
Austria
E-Mail: info@hotel-lukas.at